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When you’re stuck in Microsoft’s position, no advertisement is going to sell a product in a positive light that will be accepted by all. They are destined to forever receive criticism. So screw selling the product. Fix the brand.
Yes, Microsoft does have huge brand recognition however a lot of it still has the stench of a negative user experience.
The recent Seinfeld/Gates ad only has one message – “Hey, this is Microsoft – we don’t take ourselves too seriously. So just give us a break, k?”
Its just the 1st step towards the bigger picture.