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Regarding the previous comment from 'me thats it' - if there were a law "against being a total f'n idiot" then you would be the first one arrested.
The call isn't her complaing about not having chicken niggets, its about her reporting a petty theft. When she learned they didnt have what she paid for, she asked for her money back and they pretty much said screw you. What elsed could she do, except either make a big scene that would have caused McDs to call 911 themselves or for her to call 911. I son't know about you, but I dont carry the number of the local police precint in my wallet. Unless you do, or theres a cop in the store, that's your only option.
Really this could be any of us. It could be a movie/airline ticket, or a article of clothes that we paid for that wasnt the right size or had a ink stain. What would you do if they said, you're not getting your money back, buy something else, even if you dont want it.... Shame on McDs and the media for misrepsenting the story,