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Australia’s biggest telco joins Twitter: Hi Telstra Bot

Started by Duncan Riley · 9 months ago

Australia’s biggest telecommunications firm Telstra (think AT&T, but more evil) has joined Twitter.
The BigPond Twitter account sees Telstra’s internet service become available for the first time to monitor and respond to user concerns. It’s gre ... Continue reading »

5 comments

reechard
9 months ago

They look like spammers. I'm blocking them :-)

reply

goodonbigpond
9 months ago

I think you may find that due to legal reason they have to be scripted so they dont cross any boundries. And tell me why is it a bad thing for Bigpond to notice that a customer has a problem and ask to fix it. On average on 5% of customers will speak out about there problems to the company. Real people would have to monitor the tweet to make sure the right response is posted. what are you a fool?? Good on you BigPond! lead the way!

reply

Mat Packer
9 months ago

About a week ago I mentioned I was having an issue with mail.app after an os update, a friend replied that maybe telstra was blocking the port and I needed to changing the smtp route, and then the telstra bot re-tweeted the same damn thing at me.. weird as we don't even use telstra and as it turned out it was an issue with our mail server at media temple..

fuck telstra

reply